The Pinball Company Reviews

I picked up four pinball machines from the Pinball Company back in 2008. After a visit from their technician, who has since passed away, they functioned wonderfully. The Pinball Company claims they aren't interested in repurchasing them, regardless of the effort I invested. And hey, that’s just how business rolls. I understand. Even though the value of the machines has increased significantly. They might not be a financially stable company.

Unpleasant and lacking in customer support. I really don’t get what’s up with the Pinball community and their awful customer service, but it’s honestly tough to come across businesses that don’t respond with sarcasm or rudeness. I guess it’s run by older folks who believe it’s fine to have subpar customer service.

Honestly, you'd have to be a fool to purchase from these people. Prices are sky-high and their customer support is non-existent. I'm really glad I called off my order once I saw that the machine was twice what it should cost.

I really dislike leaving bad reviews, but sometimes it’s just necessary.

This business claims to have a "best price" guarantee, but when I showed them a lower price from a legitimate seller, they wouldn’t even consider matching it or offering a counter. Both Nic and his partner were quite rude, impatient, and almost aggressive. They actually told me they didn’t have time for "this" and instructed me to submit the vendor pricing through their website, as if it’s my job to do their homework!

If they’re this unfriendly and unreliable about price matching, just think about how they’d handle a repair or even a simple question. I’m really glad I chose not to make a purchase with them!

I've purchased many times from the pinball company, and every experience has been great.

Today, the Williams Junkyard Pinball Machine arrived in perfect shape. The delivery crew was fantastic—seriously, I can't praise them enough. Once we powered it up, we were smitten. Honestly, I couldn't have asked for a better experience. It was tough to pull myself away from the machine just to jot down this review. The Pinball Company truly stands out as the best. I can already tell there's gonna be a ton of fun for everyone!

Thrilled Corvette Enthusiast!! I was super impressed with how quickly my Corvette Pinball machine arrived. The way it was packed for shipping was spot on, ensuring it stayed safe while being carried down two flights of stairs. The Pinball Machine appeared brand new and functioned flawlessly! Brooke's follow-up support was fantastic. Big thanks from a happy customer!!

Everything was handled promptly. Got my pinball machine and it was a breeze to set up—was playing in just a few minutes. Thanks a bunch!

It took three months for them to get back to me about my review, just to say I should send the machine back? You've got a 12-month return policy! Honestly, your business practices are just terrible.

I got myself a pinball machine from the company so I could be sure there’s someone around to fix it if needed. I’d love to be informed about any updates for the machine as they’re released, rather than finding out when I actually need a service call. Nathan is a fantastic tech, and I really appreciate how quickly he came over.

Excellent assistance from Brook and a speedy turnaround.

Our crew has enjoyed a ton of fun with the new Medieval Madness Pinball Machine. The Pinball Company nailed it from the website to the order process and all the way to delivery. Thanks a bunch!

I got myself an arcade game and a pinball machine from The Pinball Company. Both showed up just like they said they would. There was a hiccup with the delivery of the pinball machine, but they kept on top of the issue until it got sorted out. Really great folks to deal with!

Super simple to deal with. Nic and Brooke really know their stuff when it comes to pinball. Definitely gonna purchase from them again!

I’m looking for some guidance on my first machine that I bought from the pinball company. The owner quickly got on the phone with me and even called back on FaceTime to help me with my setup questions. Really awesome service after the purchase.